There are no details about the attack yet, or whether customer information has been compromised – but the attack has impacted the online shopping and “click and collect” service – which probably use customer information to function.
Marks & Spencer confirms a cyberattack as customers face delayed orders
No ransomware has claimed responsibility – yet – and Marks and Spencer did not respond to BleepingComputer’s communications. The official responses from Marks and Spencer via X, Facebook etc, reassure their customers that the attack is not a problem and that their customers do not have to take any action!
If I had a Marks and Spencer account, I’d be checking any cards I have registered with them for unusual activity at the very least – and probably changing the disposable email address I use for the account.
I am sure there will be more to come on this story.
Thursday Update
The issues continue for both Marks and Spencer and their customers.
Cyber attack causes further chaos for M&S shoppers – BBC News
Keeping your message accurate and up to date is essential during an incident. I believe it is better to point people to your website, from social media posts, for accurate information rather than use social media as the primary communications channel.
Clive Catton MSc (Cyber Security) – by-line and other articles
