Marks & Spencer and the Co-op have made cyber security headlines over the past months with the attacks on their infrastructure:
But the attack is not the whole story when it comes to an organisation dealing with an incident – how you communicate with your stakeholders – especially your clients or customers – is a vital part of any incident response or business continuity plan.
I have had my say on how the Co-op reacted and treated me and other loyal customers:
The message to stakeholders…
Aybars Tuncdogan, from King’s College London, has written about the Marks & Spencer attack and possible conquences and ramifications here:
Your Takeaway
Your organisation may not be as high profile or as big as M&S or the Co-op but Aybars Tuncdogan article has some valid points for every type of organisation. You should read it.
Clive Catton MSc (Cyber Security) – by-line and other articles
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