This is a quote from our promotional material about creating incident response plans.
CrowdStrike
If you cause a Global IT Outage you had better have a message that is better than a $10 Uber Eats voucher:
CrowdStrike backlash over $10 apology voucher for IT chaos – BBC News
Your Takeaway
Whatever your incident is – hopefully you do not bring down 8.5million PCs – how you communincate with your stakeholders is equally as important as how you fix the issues.
Clive Catton MSc (Cyber Security) – by-line and other articles