“Part of your incident response has to be the message to your stakeholders.”

This is a quote from our promotional material about creating incident response plans.

CrowdStrike

If you cause a Global IT Outage you had better have a message that is better than a $10 Uber Eats voucher:

CrowdStrike backlash over $10 apology voucher for IT chaos – BBC News

Your Takeaway

Whatever your incident is – hopefully you do not bring down 8.5million PCs – how you communincate with your stakeholders is equally as important as how you fix the issues.

Further Reading

The Cyber Security Fallout of CrowdStrike Global IT Outage