In this age of “value for money” councils (and businesses) will opt for the website approach to customer services and avoid having people in the loop (try contacting Apple). This is great when it works, but when the black hats find a way around your “value for money” security expect the consumers to be the ones to suffer.
Gloucester City Council have had that problem for ten days and counting.
Welcome to living in Gloucester.
Cyber attack disrupts Gloucestershire Council’s website – BBC News
Clive Catton MSc (Cyber Security) – by-line and other articles